Refund policy

Overview

Please review our refund policy below to understand your rights and responsibilities regarding purchases made through our website.

General Policy

This refund policy governs all purchases made through Neuro Ninja Care unless a specific offer, service, or product states otherwise. In cases where an individual product or service has its own refund policy, the terms outlined in that offer will apply.

Refund Eligibility

We offer a 30-day refund policy for all products and services, except where specific offers state otherwise. We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a refund within 30 days of the purchase date. Refunds will be issued to the original payment method used during the purchase.

Requesting a Refund

To request a refund, please contact us at tammy@neuroninjacare.com within 30 days of your purchase. Include your order number and a brief explanation of your request. Our team will review your request and process the refund if it meets our policy criteria.

Processing Refunds

Once your refund request is approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tammy@neuroninjacare.com for further assistance.

Exceptions

  • Technical Issues: If you experience technical difficulties accessing your purchased digital products, contact us for assistance. We are committed to resolving any issues you may encounter.
  • Service Quality: If you are dissatisfied with the quality of a service provided, please reach out to us. We may offer a resolution such as additional support or resources.

Exchanges

We do not offer exchanges for digital products or services, as they are immediately accessible upon purchase. However, if there is an issue with your purchase, please contact us for potential resolutions.

European Union Customers

If you reside in the European Union, you have the right to withdraw from a purchase of digital content that has not yet been accessed or downloaded within 14 days of purchase. Please contact us to exercise this right before accessing the content.

Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

Thank you for being part of the Neuro Ninja Care community. We're dedicated to empowering you with the tools and support you need to thrive as a caregiver. Your satisfaction is our top priority, and we're committed to making your experience with us positive and rewarding. If you have any questions or simply want to connect, please don’t hesitate to reach out. We’re here for you every step of the way!